Reference

Terms That Govern Your 4999but Account

These terms set out what you agree to when you open and use a 4999but account — covering deposits through bKash, Nagad, and Rocket, how your wallet balance is managed, and what we expect from you.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount suspension policyJurisdiction notice
4999but Terms That Govern Your 4999but Account
HOW WE OPERATE

How 4999but Handles Your Account

We keep your account data and wallet activity secure using encrypted connections. Here is what that means in practice for your day-to-day use.

Account Security

Your account is protected with OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a re-verification step before access is granted.

Wallet Verification

Before your first withdrawal, we confirm that the bKash, Nagad, or Rocket number on your account matches the one you registered with. This step protects your funds from misdirected transfers.

Data Retention

We retain account and transaction records as required by our operating obligations. You can request a summary of your account data by contacting support with your registered number.

Requesting Changes

To update your registered mobile wallet number or request account closure, contact support via live chat or email. Changes to payment details require identity re-verification before they take effect.

TERMS QUERIES

Reach Us About These Terms

Live Chat Open the chat widget from any page on 4999but to ask about a specific clause, account restriction, or wallet condition. Responses are handled by our support team.
Email Support Send detailed questions about account terms, withdrawal holds, or eligibility to our support address. Include your registered mobile number for faster handling.
Help Centre Our help centre covers common terms questions — account suspension reasons, wallet verification steps, and what happens when a transaction is disputed.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most from account holders in Bangladesh.

Account eligibility depends on your local law and the regions we support. It is your responsibility to confirm that opening and using an account is permitted where you are located.

No. Each person may hold only one account. Operating multiple accounts is a breach of these terms and may result in all associated accounts being suspended and balances reviewed.

If your account is suspended for a terms breach, we will review the balance and communicate next steps. Funds linked to disputed activity may be held pending investigation.

Contact support via live chat or email with your registered details. Wallet number changes require identity re-verification before the update is applied to your account.

We may update these terms at any time. When we do, the revised version is posted on this page. Continuing to use your account after that point means you accept the updated terms.

Send a request to our support team via email or live chat, including your registered mobile number. We will provide a summary of your account and transaction records as permitted under our data retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.