What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each time you initiate a deposit or withdrawal, a transaction record is created and linked to your account
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wallet. We also collect device identifiers, browser type, and session timestamps to keep your account secure and to detect unusual access patterns. If you contact support, the conversation is stored so we can follow up accurately. We do not sell your personal data to third parties.
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Data is retained for as long as your account is active and for the period required under applicable law in your region. You can request a copy of the data we hold on you, or ask us to correct inaccurate records, by writing to our support
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team. Availability of certain features depends on your local law and eligible regions, and our data practices reflect those jurisdictional requirements where they apply.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.